Starlink Ethernet Cable Caddy & Starlink Ethernet Adapter Holder 2-in-1 ABS Material

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. 

To start a return, you can contact us at support@mail.xingbd.com with a clear explanation of what you want to return and why.

If your return is accepted, we'll  provide details of how to get the products back to us. Items sent back to us without first requesting a return will not be accepted. Please note the buyer will be responsible for the cost of return postage to us in all cases except where an item is faulty or has arrived damaged.

You can always contact us with any return question at support@mail.xingbd.com.

Damages and issues

We have a thorough quality control process but in rare occasions manufacturing defects can occur and go unnoticed. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you receive an incorrect item or the product has quality issues, we will process exchange or return requests within 3 business days. Since it is our fault, we will bear the cost of returning the goods. However, please follow the return standards to ensure that the items are in new condition and do not affect their resale.

Exchanges

Once the accepted return is received, we will send out the replacement item(s) where required.

Shipping Fee

If you want to return or exchange an item with no quality issues, you will be responsible for paying the return shipping fee. Please note, if the purchased part does not fit due to failure in checking the Fitment information carefully, you will also bear the cost of return shipping. We do not charge for restocking fees. However, if we provide incorrect Fitment information, we will bear the cost.

Out-of-Stock Items

In case the product you ordered cannot be delivered on time due to inventory shortages, we will contact you via email. You may choose to wait for the stock to arrive or request a refund.

In case your specific situation falls outside the scope of the policy mentioned above, please do not hesitate to contact us. We will make every effort to support you in resolving the issue.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 work days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Our warehouse is working from Monday to Friday, and we will ship out the goods the same days after receiving your payment. In case an item is out of stock, we will promptly communicate with you to provide updates. To ensure a smooth delivery process, please make sure to provide an accurate street address (not a PO Box) and up-to-date contact information during checkout.

Fast Delivery

All our products ship from USA or CHINA warehouse, and delivery time varies from country to country, usually it takes 5 - 9 working days to Asia countries and USA; 6 - 10 workings to European and other countries.
The first carrier is 4PX, and change to local second carrier after customs clearance(e.g. USPS in USA, Royal Mail in Germany etc)

Kindly note that delivery time listed above are all counting from the date the package is on tracking system, it may take about 1-2 days for the logistics partner to handle the packages before it’s trackable. Please be aware that severe weather conditions may cause logistical delays.

Custom tax & risk
Customers are responsible for import tax and risk. Please do enough research on your local custom/import policy before ordering.

Under declaring value:
Email us or leave comment while placing order if you need us to under declaring the value, note that you’re responsible for custom risk in this case.

SHIPMENT FOR AN ORDER WITH MULTIPLE ITEMS

We aim to have all your items delivered together. However, due to varying shipping options, we may occasionally send products separately. You will receive a shipment notification email once an item is dispatched.

ORDER CANCELLATION

To cancel your order before the product is manufactured or shipped, please contact us. Full refunds are available for canceled orders. If the product has already been shipped, cancellation is not possible. To cancel your order after receiving the goods, refer to our return & refund policy